Shipping policy

Shipping Policy — Curador Green (Green Coffee)

 


Last updated: 29.03.26


This Shipping Policy applies to orders of green coffee sold by Curador Green and dispatched from Barcelona, Madrid or from origin, depending on availability and as agreed for each order.


“You can collect your order, send your own carrier, or ask us to arrange transport (DAP). In the latter case, the cost is quoted and unloading is the buyer’s responsibility.”

 

1) Delivery options (choose one when placing the order/RFQ)

 


 

Option A — Collection by the buyer (Pick-up)

 


The buyer may collect the order using its own means or a carrier of its choice.

 

  • Curador will confirm in writing:

     

    • pick-up address (Barcelona/Madrid or origin),

    • loading hours/window,

    • lot identification requirements and delivery documentation,

    • pallet/bag configuration (if applicable).

     

  • The buyer is responsible for:

     

    • coordinating the pick-up,

    • ensuring a suitable vehicle,

    • and bearing the transport costs from the pick-up point.

     

 


Important: the goods are delivered at the pick-up point and must be inspected at that time (see Claims Policy).

 

 

 

Option B — Transport contracted by the buyer (Buyer-arranged shipping)

 


The buyer may engage a carrier to collect the order at the specified dispatch point.

 

  • The buyer must provide Curador with:

     

    • carrier details,

    • pick-up date and window,

    • delivery instructions and contact.

     

  • Curador will hand over the goods to the designated carrier and confirm dispatch.

 


Important: Curador is not responsible for delays, incidents or additional costs arising from the carrier engaged by the buyer.

 

 

 

Option C — Transport arranged by Curador (Curador-arranged shipping, DAP)

 


Curador may arrange transport to the address specified by the buyer and charge for it as an additional charge (included in the offer/confirmation).

 

  • In this case, delivery is made under DAP (Delivered At Place).

  • Unloading is the buyer’s responsibility, unless otherwise agreed in writing.

  • Curador will confirm:

     

    • transport cost (and additional insurance, if applicable),

    • estimated lead time,

    • delivery window.

     

 

 

 

 

2) Shipping costs and how they are calculated

 


Shipping costs depend on:

 

  • dispatch point (Barcelona, Madrid or origin),

  • volume/weight (bags, pallets),

  • destination (country/city),

  • urgency,

  • access/unloading requirements,

  • and the chosen option (A, B or C).

 


Option C (Curador arranges): the cost is stated in the quotation/confirmation and invoiced as:

 

  • a separate line (“Transport/Logistics”) or

  • included in the total, as agreed.

 

 

 

 

3) Preparation and delivery times

 


Lead times are estimates and depend on lot availability and logistics.

 

  • Dispatch from Barcelona/Madrid: usually faster (depending on schedule and carrier).

  • Dispatch from origin: depends on logistics coordination and route conditions.

 


Curador will not be liable for delays caused by:

 

  • carriers/third parties,

  • weather conditions,

  • strikes,

  • road incidents,

  • or circumstances beyond reasonable control.

 

 

 

 

4) Delivery requirements (important)

 


To avoid incidents:

 

  • the buyer must ensure suitable access for trucks (if applicable),

  • availability to receive within the agreed window,

  • and staff/equipment for unloading (if delivery is DAP and unloading is the buyer’s responsibility).

 


If the carrier cannot deliver due to inadequate conditions at destination (absence, lack of access, no unloading), additional costs (redelivery attempts, storage, waiting time) will be borne by the buyer.

 

 

 

5) Address and contact confirmation

 


The buyer must provide a complete address and an operational contact (phone/email).

If the address or contact is incorrect and this results in extra costs, such costs will be borne by the buyer.

 

 

 

6) Inspection on receipt and claims

 


The buyer must inspect the order upon receipt and report any issues in accordance with the Returns, Claims and Refunds Policy — Green Coffee (DAP).


Recommendation:

 

  • take photos of the packaging/pallet/bags if there is damage,

  • note “subject to reservation” on the delivery note where possible.

 

 

 

 

7) Partial deliveries

 


In some cases, Curador may make partial deliveries (due to availability or logistics). This will be communicated in advance.

 

 

 

8) Contact

 


To coordinate shipments or changes of option:

Email: soporte@curador.coffee

Subject: “Shipment / Order #___ — Option A/B/C”