Terms of service

Terms of Service — Curador Green

 


Last updated: 27.09.2026


These Terms of Service (the “Terms”) govern access to and use of the website curador.green (the “Site”) and purchases of green coffee made through the Site or through any associated channel (RFQ forms, email, WhatsApp or others) (the “Services”).


 

1) Seller identification

 


Curador Coffee, S.L. (“Curador”, “we”)

Registered address: Calle Núñez de Balboa 120, 28006 Madrid, España

NIF: B56953227

Email: hola@curador.coffee

 

 

 

A) Use of the Site

 


 

2) Acceptance of the Terms

 


By accessing the Site, browsing it, submitting forms (RFQ/samples) or placing an order, you accept these Terms. If you do not agree, do not use the Site or our Services.


 

3) Eligibility and permitted use

 

 

  • The Site may be used by businesses/professionals (B2B) and by consumers (B2C).

  • You undertake to use the Site lawfully and not to carry out any activity that may damage, disable or overload the Site, nor to attempt unauthorised access to systems, data or accounts.

 


 

4) Registration, verification and access to content (if applicable)

 


Curador may enable registration or verification to access certain features or information (for example, documentation, prices, advanced availability or technical content). You undertake to provide truthful and up-to-date information. Curador may suspend or cancel access in the event of misuse, fraud or breach of these Terms.

 

 

 

B) Products, lots and nature of green coffee

 


 

5) Nature of the product

 


Green coffee is an agricultural product. The characteristics of each lot may vary (for example, sensory profile, moisture, water activity, defects, etc.). The information on the Site (spec sheets, cupping notes, farm stories, images or descriptions) is provided for information purposes and refers to the lot indicated.


 

6) Spec sheets, availability and updates

 

 

  • The availability of lots, volumes and statuses (“Available/Incoming/Reserved/Sold”) may change.

  • Curador makes reasonable efforts to keep information up to date, but updating or typographical errors may occur.

  • Curador may correct information, update statuses, adjust volumes or withdraw lots from the catalogue where necessary.

 

 

 

 

C) Sales process and contracting (B2B/B2C)

 


 

7) Purchase process (sales-led)

 


The typical purchase process at Curador Green is sales-led:

 

  1. Request for quotation (RFQ) and/or sample request

  2. Confirmation of availability, volume, terms and place of delivery (DAP)

  3. Issue of offer/order confirmation or contract

  4. Payment in accordance with the agreed terms

  5. Logistics coordination and delivery

 


 

8) Formation of the contract

 


A request (by form, email or any other channel) does not constitute automatic acceptance.

The sale and purchase contract is deemed concluded when Curador:

 

  • issues a written order confirmation (email/document), and/or

  • processes payment in accordance with the offer/confirmation.

 


Curador may reject requests on reasonable grounds (for example, lack of availability, compliance risks, material errors in price or information, or operational reasons).


 

9) Prices, currency and taxes

 

 

  • Prices may be shown as POA (Price on request) or communicated by offer/confirmation.

  • Unless otherwise stated, prices are expressed in EUR.

  • Applicable taxes (VAT or others) will be set out in the offer/confirmation and/or invoice, in accordance with applicable regulations.

 


 

10) Payments

 


The available payment methods will be indicated in the offer/confirmation or on the Site. Curador may require payment in advance to confirm transactions, especially for B2C sales and/or transactions from origin.


 

11) Cancellations

 

 

  • Before order confirmation, Curador may cancel requests due to lack of stock or other reasonable grounds.

  • After confirmation, cancellations or modifications will be governed by the terms agreed in the confirmation/contract and by the applicable policies.

 

 

 

 

D) Delivery and logistics (DAP) — warehouse in Europe or origin

 


 

12) DAP Incoterm and place of delivery

 


Unless otherwise agreed in writing, deliveries are made under the DAP (Delivered At Place) Incoterm to the place indicated by the customer in the order confirmation.


 

13) Unloading

 


Unloading is always the customer’s responsibility, unless otherwise agreed in writing.


 

14) Delivery times

 


Delivery times are estimates and depend on:

 

  • the point of dispatch (the place where the agreed inventory is located: warehouse in Europe or origin),

  • the availability of the lot,

  • logistics conditions and carriers.

 


Curador shall not be liable for delays caused by third parties (carriers), customs (if applicable), weather conditions, strikes or other circumstances beyond reasonable control (see force majeure).


 

15) Receipt and inspection

 


The customer must inspect the shipment upon receipt and report any issues in accordance with the Returns, Claims and Refunds Policy — Green Coffee (DAP) published on the Site. Failure to report within the established time limits may constitute acceptance of the shipment, except for demonstrable hidden defects.

 

 

 

E) Returns, claims and refunds

 


 

16) Applicable policy

 


Returns, claims and refunds are governed by our Returns, Claims and Refunds Policy — Green Coffee (DAP), which is incorporated into these Terms by reference.

 

 

 

F) Customer obligations: storage, traceability and handling

 


 

17) Storage and handling

 


From DAP delivery onwards, the customer is responsible for:

 

  • proper storage (humidity, ventilation, temperature and absence of odours),

  • preservation of traceability (labels and lot references),

  • correct handling of the product.

 


Curador is not liable for deterioration attributable to handling or storage after delivery.


 

18) Lot integrity

 


For any claim, the customer undertakes to:

 

  • preserve the lot identification,

  • not repack, blend or alter the product before the verification process has been completed (if non-conformity is suspected).

 

 

 

 

G) Warranties and limitation of liability

 


 

19) Legal guarantees (B2C)

 


If you purchase as a consumer (B2C), the legal guarantees applicable under current regulations apply to you. In any case, the nature of the product and the conditions of integrity, traceability and storage after delivery will be taken into account.


 

20) Limitation of liability

 


To the extent permitted by law:

 

  • Curador shall not be liable for indirect losses (loss of profit, loss of production, loss of business, loss of opportunities or reputational damage).

  • Curador’s total liability for any claim shall not exceed the amount actually paid for the specific product that is the subject of the claim.

 


(For B2C, this clause is without prejudice to the consumer’s non-waivable rights.)


 

21) Force majeure

 


Curador shall not be liable for non-performance or delays due to events beyond reasonable control, including, without limitation: logistics disruptions, strikes, natural disasters, war, decisions of authorities, supply outages, fires, floods or widespread failures of suppliers/carriers.

 

 

 

H) Intellectual property and use of content

 


 

22) Intellectual property

 


The Site, its design, texts, images, trademarks, logos and content are the property of Curador or its licensors. Their reproduction, distribution or exploitation without prior written authorisation is prohibited.


 

23) Third-party links

 


The Site may include links to third-party websites. Curador does not control and assumes no responsibility for the content, policies or practices of third parties.

 

 

 

I) Privacy and communications

 


 

24) Data protection

 


The processing of personal data is governed by our Privacy Policy and Cookie Policy (published on the Site).


 

25) Communications

 


By submitting forms or requesting information, you agree that Curador may contact you to handle your request and, where legally applicable, send you communications relating to products/services. You may unsubscribe from commercial communications at any time.

 

 

 

J) Governing law and jurisdiction

 


 

26) Governing law

 


These Terms are governed by the laws of Spain.


 

27) Jurisdiction

 


Subject to any applicable mandatory rules (particularly in consumer matters), the parties submit to the courts and tribunals of Madrid, Spain.

 

 

 

K) Amendments and validity

 


 

28) Amendments

 


Curador may update these Terms for legal or operational reasons. The version in force will be the one published on the Site with the “Last updated” date. Continued use of the Site after changes constitutes acceptance.


 

29) Contact

 


For questions about these Terms or the Services:

Email: hola@curador.coffee

 

 

 

Definitions

 

 

  • “Lot”: an identifiable batch of green coffee with specifications and traceability.

  • “RFQ”: request for quotation (“Request for Quote”).

  • “DAP”: Delivered At Place, delivery at the agreed place.

  • “B2B Customer”: a business or professional.

  • “B2C Customer”: an end consumer.